Telecom/IT Consultancy and Managed Service
We have strong telecom and IT experience background resource. We provide support on KPI focused service model and also provide resource as per customer demand .
Consultancy Service:
- Strategy and Planning of E2E telecom/IT management solution from infrastructure to Application Architecture
- RFQ/RFP preparation, presentations and proposals by providing service information, value argumentation, bill of materials (BOMs) based on Infrastructure /Network Element/Solution/ Database design.
- Project Management – Project planning, Implementation, Development, testing and commissioning of E2E Solutions of IT/Telco Services as per RFP/RFQ
- Operation Efficiency and Optimization focusing benchmark of Network Element performance KPI
Telecom Managed Service
- Assistance and execution of Telecom NE – Radio Access Network and Transport Network Planning, Implementation and Optimizations – Site Survey and Design, RF Survey & Reporting, LOS Survey & Reporting, Radio Network Planning ( Coverage & Capacity), RAN Optimization/Site Integration, Benchmarking Drive Test and Reporting ( Voice & Data ), Transport implementation and optimization etc
- Central Configuration Management— Commissioning /Up gradation /dismantling of Telco NE – 2G, 3G,,4G and NMS/OSS – Server and applications
- Operation Management — Proactive and reactive maintenance of Telco & IT NE ( PS & CS core , RAN, Transport, OSS ,BSS Application, ICT infrastructure ) to achieve the KPI
- Performance and service Management—Monitoring, Analyzing KPI, Optimize NE performance focusing target KPI
- Complaint and Support Service Management – work out with customer and Users’ complaints
How we work
1. Make Excellence in Customer Support a Priority
Outstanding technical support is what we believe to be the first key to success as an ICT Managed Services Provider. As a MSP, your primary goal is to become a cost-efficient and effective center of excellence
2. Clearly Define Managed Services Strategy
Take time to define the specific problem, understand the problems and provide solutions that are specific and worth paying for in customers’ eyes with unique value proposition.
3. Define Effective Organizational Structures and Processes
Once we gather all the details, we will develop a tailor-made recruiting plan just for the client. We work through all our sources of getting a resource for your requirement within the timeframe.
4. Measure the service output
Have an ongoing follow-up process where we work with clients’ and the assigned team to ensure that overall business objective is achieved